As the manager of a busy call center in a health care organization, the volume of calls has doubled over the past year.

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As the manager of a busy call center in a health care organization, the volume of calls has doubled over the past year. While you do not have the budget to hire additional staff, you have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction. Using the five step planning process, describe how you would improve the overall operations within your department to improve efficiency and customer satisfaction.

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