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Have you had a job where you dealt with customers? To what extent did the job involve emotional labor? Did you find the job stressful? How did you deal with the stress?

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Have you had a job where you dealt with customers? To what extent did the job involve emotional labor? Did you find the job stressful? How did you deal with the stress?

Have you ever had a job in the past where you felt empowered? What did it mean to you to be empowered? What can a company do to empower employees?

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