1. Waiting Lines
In no less than 100 words, describe a bad experience that you have had in a waiting line and a project plan that you would develop to improve that waiting line experience. Be sure to incorporate the principles from your reading this week and include the project tradeoff inherent between cost, time, and performance.
2. Outsourcing Call Centers
Many companies such as Dell Computer and Verizon (just to name a few) have outsourced their call centers overseas. In no less than 100 words, discuss the implications of service outsourcing for employees, stockholders, customers, and host-country economy when a firm outsources a call center overseas.