In no less than 100 words, compare the attention paid to aesthetics in two different waiting rooms that you have visited. How each environment affect your mood? Include a discussion of how the environment in each office supports or detracts from the service concept.
Watch the video from the multimedia activity for this week. In no less than 100 words, discuss how the principles presented by Mr. Clemmer in the video can be applied to improvement of service quality and processes in the organization for which you work (or one for which you have worked in the past, if not currently employed). As a part of this discussion include how Deming’s 14-point program is used or can be used to improve the quality processes in your organization.