1. Who are the internal change agents in your organization? What behavioral strategies do they use to invoke change? What influence do these change agents have on other employees? Who might otherwise be resistant to change within the organization?
2. Who are the external change agents in your organization, and how do these change agents affect your organization? What behaviors do they display, and what strategies do they use to invoke change within your organization? Are the employees in your organization more resistant to external or to internal change agents? Why or why not?